This Privacy Policy explains how Holistic Technologies (Pty) Ltd (“we”, “us” or “our”) collects, uses, stores, and protects the personal information of users (“you” or “your”) of our mobile applications, product websites, and related services (collectively, the “Services”). The ideal Notifier mobile application (“our app”) forms part of our Services and is governed by this Privacy Policy. By accessing or using ideal Notifier, you acknowledge that you have understood this Privacy Policy as described herein. Should you require any clarification regarding this Privacy Policy you may reach us using the details provided below.

INFORMATION WE COLLECT

We collect information for purposes such as account creation, transaction processing, and customer support. The information is also used to analyze app performance and improve user experience. The information is also used to ensure compatibility and optimize app performance.

Personal Information: When you use our app, we may collect personal information such as your name, email address, and payment information.

Usage Data: We collect information about your interactions with our app, such as the features you use and the time you spend on the app.

Device Information: We may collect information about the device you use to access our app, including the device model, operating system, and unique device identifiers.

Tracking: We may use cookies, geolocation or similar technologies to track activity on our app. You can control the use of such through your device settings.

HOW WE USE YOUR INFORMATION

Improvement: We may use information to enhance our app and provide better customer support and improved user experience.

Personalization: To personalize your experience and customize features and content that is relevant to you or your region.

Communications: To send you updates or notifications related to our services or usage of our app. You cannot opt out of communications essential to transactions, account security or legal compliance, but you may opt out of marketing communications where applicable.

Information Sharing: We do not sell your personal information. We may share data with relevant parties in the following scenarios: To improve the functionality and optimization of data and to ensure improved service delivery; Service Providers or Third-party vendors who assist us in providing our services; If required by law or in response to legal processes; In the event of a merger, acquisition or audits of our activities.

DATA SECURITY & RETENTION

We take reasonable measures to protect personal information from unauthorized access or disclosure. Security policies may include encryption, secure connections and VPNs. This application does not store any information regarding the utility meter itself, but serves exclusively as a reporting and notification tool. The reports and notifications that are available in the app pertain to a utility meter installed by a service provider at the premises, and associated data is retained in accordance with the occupation period or the supply of the respective utility to the premises.

ACCOUNT AND DATA DELETION

Users may request deletion of their ideal Notifier account and associated personal information through the account settings within the app or through our online deletion-request facility. We may verify the requester’s identity before processing the request. Upon approval, the account and associated personal information will be deleted, except for information that we are required or permitted to retain for legal compliance, transaction reconciliation, fraud prevention, security, dispute resolution or the establishment, exercise or defence of legal claims. Any retained information will be restricted to those purposes and retained for an applicable period.

YOUR RIGHTS

The services we provide may depend on other Service Providers including but not limited to, Utility Companies, Communication Networks, Property Administrators, Banks or other Payment Gateways. You have a right to access or correct your personal information which may be subject to the terms of a respective Service Providers applicable in your region. We may receive information about you from your Service Providers depending on your usage of our app or services and the interrelatedness of various components or facilities which you choose.

CHILDREN'S PRIVACY

Our app is intended for authorised commercial, utility, property-management or consumer-account users and is not directed to children. We do not knowingly permit children to create accounts or knowingly collect personal information directly from children. If we become aware that information has been collected from a child contrary to applicable law, we will take reasonable steps to delete it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time with notification relevant to this page. You are advised to review this Privacy Policy periodically for any changes. REGIONAL AND IMPORTANT CONSIDERATIONS We are a software company that develops applications and related products intended for use of various services. All users should be aware that Products and services are subject to applicable terms and conditions. Unless expressly stated otherwise, our applications and services are provided without any representation or warranty as to their uninterrupted availability, accuracy, or suitability for any particular purpose. We license our services and applications to independently owned distributors, licensees, or service providers (collectively, the “Operators”). Each Operator is responsible for providing and supporting relevant products and services in its territory, subject to applicable regulatory requirements and operational arrangements. The applicable Operator’s contact details are identified within the app or product website. Operators are required to comply with the provisions of this Privacy Policy and may also be subject to consumer-protection or other requirements. Users should contact their local Operator or authorized representative regarding any matter relating to a locally supplied product or service, including account administration, technical support, transactions, service availability and other complaints.

CONTACT US

If you have any questions about this Privacy Policy, please contact your regional office in the respective country or reach out to: